Archive for the ‘Case Studies’ Category

Background
The Lexi Cinema is one of the most innovative and state-of-the-art micro-cinemas in the UK. As well as being one of London’s newest arthouse cinemas, it’s also a Social Enterprise, raising funds for the The Sustainability Institute's activities in South Africa.

Objectives
Not only were the Lexi’s management team in the dark about social media, they were unclear as to what it could deliver for their organisation. Having approached them with an open mind (and open ears), we quickly came to the conclusion that they needed help demystifying the world of online social media. In turn, it was identified that some basic social media campaign work that could increase occupancy and help spread the good word of the team’s efforts, their fantastic venue and the awe-inspiring program of films and events.

Solution
Our starting point was a series of managed workshops and engagement sessions with the management team. Stakeholders were presented the opportunity to ask those awkward questions they always wanted to know about Social Media, but were too afraid to ask. Detailed show’n’tell sessions ensued, allowing the team to get hands-on with social media services, thus removing all fear of failure!

With the basics out the way and the team knowing the difference between a tweet, a troll and a tag, we set about developing and implementing a social media strategy. The focus was to engage two key audiences; local cinema-goers and content producers. With very tight budgets and minimal resources available, the solution needed to adopt free and open social networking platforms. We set about building a Lexi community of cinema-goers on Facebook, and focusing more on niche producer networks using Twitter and it's in-built monitoring tools. Hashtags proved invaluable when igniting conversations around specific films and cultural events such as the live stream from The Met in New York.

Local audience groups were invited to join The Lexi's Facebook page, where they received regular film updates and could swap their views and opinions. We trained the client in the fine art of Community Management and sat back and watched the conversations flow. For The Lexi, the ability to get direct feedback from the horse's mouth proved invaluable!

Twitter was then used to engage with content producers, and other cultural thought-leaders in order to spread the wider word.

Results
With an online community of over 1000 connected people, our Social Media Strategy has almost doubled The Lexi's subscriber base in little over 6 months. More importantly, bums-on-seats have increased and brand awareness is at a high thanks to the multitude of online conversations taking place daily. Those that joined the community are more likely to visit the cinema on more than one occasion, and traffic to the website has seen a significant increase - along with online ticket sales.

But don't take it from me, here's what the client says;

I wish we had a working relationship with all our suppliers and service providers, like the relationship we have with Dub. They just get it!

Results: significant increase in bums on seats in our cinema (!), significantly increased traffic to our website, the establishment and maintenance of two flourishing and engaged communities through Facebook and Twitter, people mentioning our Facebook and Twitter communities at the bar in the cinema, significantly improved search ranking and an in-depth but clear and simple consultation document on the best way forward for our business, online and in the area of social media. We are very lucky.

From the outset, Stephen and the team at Dub understood the challenges facing a local social enterprise micro-cinema with a less-than-ideal physical location and a minuscule marketing budget.  Energy, enthusiasm, the ability to really listen, the intelligence to quickly appreciate strategic and operational context, and, of course, the patience to explain the finer points of social media marketing to the, er, shall we say…less technologically aware – Dub have these qualities in abundance, not to mention the more prosaic qualities of responding quickly to queries and delivering things when they say they will.  If our plans for cinema world domination come to fruition, I’m sure it will be in no small part down to Stephen and the team at Dub.

And finally, The Lexi Cinema has a blueprint with which to extend their estate in the future, so watch this space...

Socialising Best Practice and Lessons Learnt

The Design Council, a UK Government-funded strategic body, promotes the use of design through the UK.  They help business be better at doing what they do by instilling design thinking and by helping designers be more effective and public services more efficient.

Having embarked upon the development of The Designers’ Business Knowledge Base (DBKB) - an essential Best Practice resource from which design professionals, design buyers and design educators can seek inspiration and guidance - the client required a strategic overlay describing how the DBKB could be delivered as an interactive communication and collaboration tool.

The core of our work saw the development of a Digital Framework for the DBKB focusing on how users could submit and extract experience-based stories and case studies. Insights were by way of formal submissions and more conversational stories of the kind designers of all ages and experience could submit using simple, easy-to-use social software tools.

The  framework was constructed on four pillars; The User Model, Content Model, Business Model and Sustainability Model.

• The User Model proposed a variety of benefits and rewards for each of the stakeholder groups, including those of a social, emotional, financial and experiential kind.
• The Content Model explored how the resource would harness user-generated content to provide insightful and inspiring best practice examples.
• The Business Model looked at and made recommendations as to how The Design Council could monetise the service
• And finally, the Sustainability Model took inspiration from what we believed to be some of the more forward-thinking online services around, and how the DBKB could integrate their behaviours in order to be more future-proofed.

The crux of our strategic recommendations was for The Design Council to harness its existing offline design practitioner network connections for traditional push messaging, but also to engage them in more dynamic and ongoing online conversation in order to trawl for ongoing insights and knowledge around design best practice. The development of best practice guidelines in a traditional sense had proven to be expensive, and often the outcome would date very quickly. Digitally captured knowledge could be kept alive, nurtured and extended by the community, and knowledge shared over time to the extent that the community became self-helpers.

Our recommended process and methodology is currently being developed ready for implementation.

Heroes is a talent business that helps its clients (businesses and agencies) find world-class innovation, creativity, branding and communication expertise on an as-needed basis - a kind of ‘talent on-tap’ offering. The talent - known as the Heroes - include such luminaries as Stephen Bayley, Kevin Duncan and Alistair Fee among others.

The business owners wanted to tackle how talent businesses operate by creating a powerful knowledge base and collaboration tool that delivered greater connectivity, networking and knowledge exchange. Despite counting some of the UK’s most prestigious creative and problem-solving minds as their asset, they were disparate and disconnected.

Working closely with the business owners, we designed a solution using an existing professional grade forum and KM  software package. Known as the Green Room, we customised the interface and functionality and created a communication and file-sharing structure that focused on three core area; Community Discussions, Work Opportunities and Idea Development.

Community Discussions
By engendering greater network connectedness, and turning some of the weaker ties into stronger, more collaborative ties, we created an online community of creative and branding experts. Community Discussions was a place where hot topics and general issues shared by the community through their work could be discussed, and where knowledge that could help solve briefs was located.

Work Opportunities
An innovative development was to provide a forum upon which not just briefs for talent were shared and discussed, but also a place where end-client briefs could be brainstormed and where participation could be activated.

Idea Development
We found that the Heroes themselves were an entrepreneurial group of individuals, so set about creating a space where their own business ideas could be cultivated by groups of like-minded and ‘interested’ collaborators. The collective intellectual property that was generated became a valuable asset to the business and it’s individual stakeholders alike.

Not only did the Green Room help innovate a traditional talent business, it provided a powerful collaboration tool the likes of which many of the Heroes themselves had not witnessed in their professional lives, but had become commonplace in their own social networking activities. We made full use of these behaviours such that the Heroes were able to adopt the new tool with ease. Heroes' new connectivity also brought about a new sense of belonging, companionship and a sense of 'we', which, when working on a contractual-basis, is often lacking.

Here’s what our client had to say about the experience, which naturally we’re rather pleased about;

Dub has been a very positive transformational force for my business.  Not only have they worked on a consultancy basis to create a culture of understanding around the complex issues of on-line networking, they have also worked very hard to create a networking structure that answers the needs of my business.  From the outset of this project, Dub has explained in a clear and jargon-free way the opportunities and potential downsides of setting up an web-based network.  In a sector in which it is easy to be dazzled and left bewildered by the technology of the process and to lose sight of the desired outcomes, dub have always been reassuringly 'non-techy', non patronising and yet have managed to operate at the forefront of the sector without making me feel left behind in my own project.

Throughout the whole project the dub men seemed to be as committed and enthusiastic about making my project work and work well as I was.  I never got the impression that  this was just another gig for them.

Dub does service, they do hard-nosed technical fulfillment and they do very sound consultancy. They are also good people to be around and a pleasure to talk to over lunch - not something I have ever said about anybody who has provided me with a technically-based service before!