Comments on: Starbucks trials Open Innovation

By: Ken Tyszkiewicz

Ken Tyszkiewicz — Wed, 08 Apr 2009 11:23:46 +0000

I am extremely disappointed with the changes and eliminations the food group at Starbucks has made over the last twelve months. You took away the raspberry scones changed the dough in the blueberry scones and basically taken away a lot of the products that most people enjoyed. If this experiment to compete with other vendors for breakfast meals etc. at the sacrifice of your current customer base you are making a big mistake. I have worked in the food industry for a while and everytime some character who has a better idea takes away product lines that have made a company successful, they pay for it by loosing their primary customer base.

By: Lori

Lori — Mon, 30 Mar 2009 16:11:37 +0000

I visit Starbucks but would be visiting more IF …. you had IRISH CREAM ….. I am needing my LATTE but dont find it at Starbucks…. The only place I can find it is at the competors across the street !!!! Sure would be nice to be able to go to Starbucks more often !!!

By: kelly

kelly — Sat, 21 Jun 2008 16:11:20 +0000

I love starbucks and i go pretty much about every-day. Last summer starbucks served an orange cream coffee cake, it was amazing. but starbucks stopped selling it and people said it was a seasonal treat, so i waited and waited until next summer but my treat didnt come.

By: d r smith

d r smith — Mon, 12 May 2008 19:35:42 +0000

I love starbucks coffee but in the lats few mounts starbucks have chang the way that they despentens there suger for there coffee I use to be able to get my coffee then go put mt cream & suger in my coffee & then be on my way now they are starting to get rid of all the suger pot’s that u can pour your suger into your coffee now thet gust give u one choice of suger’s that are indivaly packet what I feel are not veay eviromently friendly because it takes tree’s to make those packet & they are make a bigger mess this is why I have stopped going to the star buck recently

By: Those vocal Starbucks' customers | Stephen Cribbett's blog

Those vocal Starbucks' customers | Stephen Cribbett's blog — Tue, 15 Apr 2008 20:50:17 +0000

[...] A strange thing is happening over at my company blog. I recently posted on a new open innovation platform that Starbucks was trialling. Its aim (the platform, not my blog!) was to encourage their customers to share their ideas about how they would improve Starbucks, the experience, its service etc etc. What we found happening is that their customer have seen our blog and are now telling us what they think of Starbucks and what they’d do if they were put in charge. Take a look here. [...]

By: debra langevin

debra langevin — Tue, 15 Apr 2008 14:57:38 +0000

I am an absolute addict of starbucks,since have gastric bypass a year ago i need to get lots of protien and liquids, but i could not tolerate everything i tried. My Husband came home one day with a Decaf-sugar free iced mocha with non-fat milk, I scooped my protien powder in it , and hear we are 1 year later…Starbucks saved me!!!!!!I do this 2 x a day…The workers at starbucks at Penn station NYC are like our best friends we don’t even have to give our order, its waiting for us!!!
My only request is more sugar free pastry options, you know have no sugar added banana bread thanks

By: ty lilly

ty lilly — Mon, 14 Apr 2008 05:23:10 +0000

I think they should still do punch cards towards free drinks.

By: joyce

joyce — Thu, 10 Apr 2008 13:53:16 +0000

A big gripe about Starbucks stores is the music is TOO loud. I have written in the past regarding this matter at a particular location i.e. the store at Andrew Jackson Parkwy and Lebanon Rd., Hermitage, TN. The volume was lower for maybe a day and then it was right back up there. There is no way a person can carry on a conversation with a tablemate because of this. We have stopped meeting friends for coffee because of his. And, too, the employees talk at full volume. The customers don’t care about what time they get off work, what they did last night, etc. We are there for a few minutes of stress relief which is am impossibility due to the loud music and the employees. There is no way to talk on a cell phone even outside because the speakers outside are blaringly loud. Maybe if someone in the corporate office would visit various locations incognito they would see why the customer base is declining. Thanks.