We've talked about internal communities and using social networks to power business before, here, on this blog, and time and again we get pressed about the risk that these new informal, more open structures present, over and above traditional command-and-control models. Most commonly, people want to know about how they can tackle their security concerns and whether or not letting employees loose with social media will result in a reduction in productivity.

We've said before that by building an internal culture around trust, creativity and greater freedom will in fact enhance productivity, and allow people to shine. However, it's vitally important that you engage and educate your people first, then set some clear guidelines that they can follow.  This creates the right environment for people to thrive and a framework that supports better work practice and efficiency.

In support of these discussions are a few useful resources that we've come across. StopBlocking.org is a resource for those that vehemently believe that the benefits outweigh the risks.

Here you'll find a new report by Cisco Systems carried out among medium-to-large enterprises across ten countries. The establishes out that more than half of organisations sampled prohibit use of social media or collaborative tools, but that half of the end users admit to ignoring company policies prohibiting use of Social Media, with a further 27% admitting they change settings on corporate devices to gain access!

And finally, this is a great post containing Five Reasons Why Companies Should Not Block Employee Access to Social Networks. It speaks for itself really.

If you're still struggling to make the right decisions, why not drop me a line and let's get our heads together to determine the best approach for you and your organisation.

Engadget, one of the leading gadget blogs on the internet, recently decided to turn off commenting on articles. Their claim is that in in recent days commenting has got 'out of hand', with a few people creating an environment that they feel is 'ugly, pointless and threatening'.

It's a bold move, and one I suspect they did not take lightly. By their own admission, and inline with the oft cited 1% rule, only a small percentage of their readership comment. However, the feature is considered one of the basic tenants of social media - allowing motivated readers to become part of the debate. Indeed, it's features like commenting, along with the low barriers to entry, ability to syndicate across multiple platforms/channels, etc. that have helped the format grow to the size, variety and popularity it has today.

Benefits aside monitoring comments, filtering out the spam and ensuring abuse is kept at bay can be a difficult process. Blog authors have options, which include:

• Moderation - before a comment is displayed online, it must be 'cleared' by a site administer, ensuring no detrimental posts get through. However, this can take away the immediate gratification users have come to expect and cause commentors to feel they're being censored. Such a process also becomes unfeasible for a site that is as popular (and has such a high number of generated comments) as Engadget.
• Spam filters - Great for some removing the 'v1Agra' type of spam message we have all come to despise, but limited when it comes to deciding if a well composed comment is inappropriate
• Community-managed voting - only displays comments that have been given a positive vote by readers. Very 'hands-off' for site owners, but requires an extra level of interaction from users
• Register to vote - Great for blogs with a small following - e.g. personal holiday blogs, but becomes difficult to track with large and manage with large user base. Equally, as user names and passwords are required each time, barriers to entry for commenting (especially for casual commentors) become very high
• Threading - this allows people to comment on comments. It doesn't stop spam comments, but it does conversations to diverge. Sites like Slashdot take this approach to the extreme, allowing unlimited 'threading'. The side effect is that this can quickly become confusing to the casual observer. Limited threading is a useful

Our advise at Dub is to try and take maximum advantage of the medium and be as open to viewer comments as possible. As you can see, there are a myriad approaches to helping mange comments. Unfortunately, for some publishers all the options in the world can't stop the trolls and spammers of this world.

Read Engadget's full statement here

Heroes is a talent business that helps its clients (businesses and agencies) find world-class innovation, creativity, branding and communication expertise on an as-needed basis - a kind of ‘talent on-tap’ offering. The talent - known as the Heroes - include such luminaries as Stephen Bayley, Kevin Duncan and Alistair Fee among others.

The business owners wanted to tackle how talent businesses operate by creating a powerful knowledge base and collaboration tool that delivered greater connectivity, networking and knowledge exchange. Despite counting some of the UK’s most prestigious creative and problem-solving minds as their asset, they were disparate and disconnected.

Working closely with the business owners, we designed a solution using an existing professional grade forum and KM  software package. Known as the Green Room, we customised the interface and functionality and created a communication and file-sharing structure that focused on three core area; Community Discussions, Work Opportunities and Idea Development.

Community Discussions
By engendering greater network connectedness, and turning some of the weaker ties into stronger, more collaborative ties, we created an online community of creative and branding experts. Community Discussions was a place where hot topics and general issues shared by the community through their work could be discussed, and where knowledge that could help solve briefs was located.

Work Opportunities
An innovative development was to provide a forum upon which not just briefs for talent were shared and discussed, but also a place where end-client briefs could be brainstormed and where participation could be activated.

Idea Development
We found that the Heroes themselves were an entrepreneurial group of individuals, so set about creating a space where their own business ideas could be cultivated by groups of like-minded and ‘interested’ collaborators. The collective intellectual property that was generated became a valuable asset to the business and it’s individual stakeholders alike.

Not only did the Green Room help innovate a traditional talent business, it provided a powerful collaboration tool the likes of which many of the Heroes themselves had not witnessed in their professional lives, but had become commonplace in their own social networking activities. We made full use of these behaviours such that the Heroes were able to adopt the new tool with ease. Heroes' new connectivity also brought about a new sense of belonging, companionship and a sense of 'we', which, when working on a contractual-basis, is often lacking.

Here’s what our client had to say about the experience, which naturally we’re rather pleased about;

Dub has been a very positive transformational force for my business.  Not only have they worked on a consultancy basis to create a culture of understanding around the complex issues of on-line networking, they have also worked very hard to create a networking structure that answers the needs of my business.  From the outset of this project, Dub has explained in a clear and jargon-free way the opportunities and potential downsides of setting up an web-based network.  In a sector in which it is easy to be dazzled and left bewildered by the technology of the process and to lose sight of the desired outcomes, dub have always been reassuringly 'non-techy', non patronising and yet have managed to operate at the forefront of the sector without making me feel left behind in my own project.

Throughout the whole project the dub men seemed to be as committed and enthusiastic about making my project work and work well as I was.  I never got the impression that  this was just another gig for them.

Dub does service, they do hard-nosed technical fulfillment and they do very sound consultancy. They are also good people to be around and a pleasure to talk to over lunch - not something I have ever said about anybody who has provided me with a technically-based service before!

We've just come to the end of a fantastic research community for one of the world's leading home design retailers. We used our platform, and specifically its micro-blogging capability, to get participants around the world to share their lives and their homes.

As consultants, we're always hunting the perfect project, and we believe that it's important to download and review the findings from your last piece of work, and feed it into the next project. So, here are some of the issues that came to the surface that we're tackling:

• By breaking blogging down to micro-blogging, have we oversimplified it for those who are perhaps more proficient when it comes to using web services?
• How do we balance the number of exercises and tasks participants are asked to undergo during a project? (It seems an idea to start with softer, more personal exercises at the beginning)
• When respondents are specifically recruited, and may not share as much of an emotional connection or shared interest as a more open-invitation community may do, how do we support ongoing collaboration and build their intrigue in commenting on what others have shared?
• How much seeded content is too much, ie. that which sets up a bias?
• How much time should be left between gathering stimulus and feeding back conceptual thinking, without leaving the community cold?
• How much control do research communities really want over their online space, and which elements should we pose for customisation by them?
• What approach should we take to overcome language difficulties, if there is one at all?
• What balance of pro-active vs reactive interactions should we strive for?